Our Obligations

We subscribe to the Insurance Brokers Code of Practice (the Code), which is owned and published by the National Insurance Brokers Association (NIBA).

A copy of the Code can be downloaded from NIBA's website at:

https://www.niba.com.au/codeofpractice/

The Code sets out the minimum service standards you can expect when you use an Insurance Broker.
It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.

The Code aims to:
- build professional competence in the broking profession, and
- increase consumer confidence in Insurance Brokers, and the role they play in the insurance process.

We subscribe to the Code, as well as the Australian Financial Complaints Authority and its supporting General Insurance Brokers Code of Practice.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA
provides fair and independent financial services complaint resolution that is free to consumers.

Please click on the following links for more information:

Insurance Brokers' Code of Practice https://niba.com.au/html/code-of-practice.cfm
General Insurance Code of Practice http://codeofpractice.com.au/document
Australian Financial Complaints Authority http://afca.org.au

 

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